Kait Moreau reflects on the results of our Wholesaler Effectiveness study.
Touchpoint Evaluation Program
Our competitive brand benchmarking research has allowed us to build a greater understanding of the dimensions that actually drive sales.
The Problem With NPSARTICLEBY Robert StelIn 1992, an article in the Harvard Business Review introduced the world to the concept of NPS, or ‘Net Promoter Score.’ In the article title, Frederich Reicheld called the methodology “The One Number You ...