Empowering leaders through inclusive public participation
Empowering leaders through diverse public participation
Broad participation in public sector decision-making is more important than ever.
Public attitudes have changed; communities expect opportunities to weigh in on decisions that affect their lives. At the same time, busy lives and competing demands for attention have made the public less willing to participate in traditional forms of research and consultation. Building a complete understanding of public, client or stakeholder attitudes requires innovative, multi-tiered approaches that reach a wide range of participants and surface a truly representative spectrum of viewpoints.
Establishing The Drivers Of Client Satisfaction
Measuring client satisfaction is only useful if we also understand the factors that shape it; to increase satisfaction, we need to know what to change. We work with organizations at all levels of government to uncover what matters to the public and/or their employees. This insight sheds light on reported satisfaction levels, and helps leaders anticipate how citizens or employees will respond to new initiatives, service improvements or policy changes. We do more than gather and report data. We build collaborative, consultative partnerships with public sector clients – working together to craft tailored approaches to their unique audience. This approach helps us ask the right questions and gather meaningful feedback. Decision-makers emerge from the process ready to make sound choices and move forward with confidence.
When it comes to engaging directly with your key stakeholders, Environics is skilled at using both traditional and state-of-the-art tools to help clients surface a representative spectrum of viewpoints. We create effective and efficient engagement experiences by combining methodological rigour with emerging tools and strategies for broad stakeholder participation. We also take seriously the responsibility of representing our clients through our work, which has the potential for residual impacts on relationships and conversations already underway. Our collaborative process empowers leaders to act on the evidence.
Informing Communications That Resonate
To communicate effectively about a policy or program, leaders need to understand not just what’s important about their message, but what’s important to their audiences. Crafting truly relevant communications requires insight into the context in which they’re received. Our Social Values framework helps organizations communicate meaningfully – about issues, policies and strategy – by understanding their audiences’ outlooks and motivations.
Build buy-in for decisions by bringing those most impacted closer to the decision-making process. Our team leverages traditional engagement tools, as well as emerging virtual and online approaches to create consultation activities that are as welcoming as they are meaningful. We also have effective techniques for connecting with stakeholders who may be difficult to reach or engage. Get the feedback you need to make public-facing decisions with evidence and with confidence.
Learn more about Public Consultations and how to bring those most impacted closer to the decision-making process.
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366 Adelaide Street West
Suite 101, Toronto, ON
Canada M5V 1R9
416 920 9010
116 Albert St
Suite 300, Ottawa, ON
Canada K1P 5G3
613 230 5089
421 7th Ave SW
Suite 3000, Calgary, AB
Canada T2P 4K9
403 613 5735