Public Sector

Empowering leaders through diverse public participation

Public Sector

Empowering leaders through diverse public participation

Broad participation in public sector decision-making is more important than ever. Public attitudes have changed; communities expect opportunities to weigh in on decisions that affect their lives.

At the same time, busy lives and competing demands for attention have made the public less willing to participate in traditional forms of research and consultation. Building a complete understanding of public, client or stakeholder attitudes requires innovative, multi-tiered approaches that reach a wide range of participants and surface a truly representative spectrum of viewpoints.

How can we

help you?

Establishing The Drivers Of Client Satisfaction

Measuring client satisfaction is only useful if we also understand the factors that shape it; to increase satisfaction, we need to know what to change. We work with organizations at all levels of government to uncover what matters to the public and/or their employees. This insight sheds light on reported satisfaction levels, and helps leaders anticipate how citizens or employees will respond to new initiatives, service improvements or policy changes. We do more than gather and report data. We build collaborative, consultative partnerships with public sector clients – working together to craft tailored approaches to their unique audience. This approach helps us ask the right questions and gather meaningful feedback. Decision-makers emerge from the process ready to make sound choices and move forward with confidence.

Informing Communications That Resonate

To communicate effectively about a policy or program, leaders need to understand not just what’s important about their message, but what’s important to their audiences. Crafting truly relevant communications requires insight into the context in which they’re received. Our Social Values framework helps organizations communicate meaningfully – about issues, policies and strategy – by understanding their audiences’ outlooks and motivations.

Stakeholder Engagement

Whether the goal is stakeholder management or engaging hard-to-reach groups, Environics is skilled at using both traditional and state-of-the-art engagement tools to help you surface a representative spectrum of viewpoints. We create effective and efficient engagement experiences by combining methodological rigour with emerging tools and strategies for public participation. Our collaborative process empowers leaders to act on the evidence.

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Focus GTA


Find out how our Public Sector Team can help your organization.


33 Bloor Street East
Suite 900, Toronto, ON
Canada M4W 3H1
416 920 9010


116 Albert St
Suite 300, Ottawa, ON
Canada K1P 5G3
613 230 5089


421 7th Ave SW
Suite 3000, Calgary, AB
Canada T2P 4K9
403 613 5735